Big Glitch !

On the morning of May 2, as we are getting ready to leave home for the airport, I was going to check us in for the flight on Ryan Air from Rome to Venice. As I am checking in on line, I find that I have made an error in the reservation and the tickets are for Valencia Spain, rather than Venice Italy! Wendy was driving us to the airport so I asked for her help in figuring out how we could make the best of the mess I created. Ryan Air is a very cut-rate airline and has virtually no live customer service; not call centers or airport offices. Due to security regulations in Spain, no changes to existing flights could be made on line. By the time our flight reached Washington DC, Wendy had exhausted all avenues and we decided that taking the train to Venice was a very good alternative. Once we reached Rome, we immediately went to the train ticket office and purchased a train ticket to Venice. We are very glad we had not arrived at the airport and found out we were going to Spain after checking our luggage. By discovering the error when we did, it caused an extra expense, but we were able to make alternate plans in a calm manner. Our thanks to Wendy for helping out in this very difficult situation. If you are traveling Ryan Air, be sure not to make any errors! The flights are cheap but as I said before, no customer service. That chapter is now finished and we are looking forward to the rest of our trip being a little less nerve racking!